Plan your program · Direct line to the team
Tell us the brief. We respond like a partner, not a form.
A senior member of our team reviews your brief. Within 24 business hours we introduce your point of contact and suggest a time for a 30-minute call to discuss the program.
Prefer to email? sales@vaovatravel.com
Same team · same reply window.
What happens after you send the brief
Three steps after the brief reaches our team.
A senior team member reads the brief and becomes your point of contact. You receive a reply within 24 business hours.
- 01
We read everything.
A real human at VAOVA reviews the brief end-to-end — no autoresponders, no triage bots.
- 02
Reply within 24 business hours.
You receive a personal acknowledgement, the name of your internal owner and a proposed time for a 30-minute briefing call.
- 03
Briefing call, then design.
We align on objectives, audience, budget signal and creative direction. Only then do we open the studio and put hours on the design.
Why your brief is in safe hands
Award-winning. Internationally represented. Genuinely local.
Independent recognition and an international representation network — so the brief never lands in a black box.
SITE Crystal Award
2026 · Latin America & Caribbean
ProColombia
Recognized 2020 · 2021 · 2025
Ovation Global DMC
Strategic DMC Partner for Colombia
SITE member
Active since 2018
International network
USA · UK · Benelux · Poland · Brazil
Frequently asked
The fine print, upfront.
Questions about sending your program brief.
- Who reads the brief?
- A senior member of VAOVA's account team in Bogotá, Medellín or Cartagena reviews your brief. We assign it by destination and program type before anyone replies.
- How long until I get a response?
- Within 24 business hours we send a personal acknowledgement, share an internal owner for the brief and confirm the next checkpoint — typically a 30-minute briefing call to align on objectives, audience and budget signal before any proposal work starts.
- What information should I include in my brief?
- Type of program, your email and a short note. Group size, name, budget and travel dates help us reply faster, but they are optional. A two-line brief is welcome; a complete RFP is welcome too.
- Do you respond in Spanish or Portuguese as well?
- Yes. VAOVA's primary working language is English, but we reply in Spanish or Portuguese on request. Operations across Colombia are delivered bilingually (English / Spanish) by default.
- What happens to my contact details?
- Your details are stored only for the purpose of replying to and operating your program. We do not sell, rent or share contact information with third parties. Press and media enquiries should use /press · representation network and convention bureau enquiries should reach us via /strategic-alliances.
- Can I email or call directly instead?
- Yes. Write to sales@vaovatravel.com for incentive travel, MICE, corporate retreats and leisure briefs. The form on this page captures the essentials we need to brief faster; a direct email also reaches the team.